Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of FixFast ("the Service"), operated by FixFast ("we", "us", "our"). By registering for or using the Service, you agree to be bound by these Terms.

If you are using FixFast on behalf of a business, you represent that you have the authority to bind that business to these Terms.

2. Service Description

FixFast is a cloud-based repair shop management platform that provides tools for job ticket management, customer tracking, inventory management, staff management, financial reporting, and related features for repair businesses.

Each customer account operates as an isolated workspace accessible via a dedicated subdomain (e.g., yourshop.fixfastapp.com). Features available to you depend on your subscription plan.

3. Account Registration

Accounts are created manually by FixFast upon agreement. There is no self-service public registration.
You are responsible for maintaining the confidentiality of your login credentials.
You are responsible for all activity that occurs under your account, including actions taken by your staff.
You must provide accurate and truthful information when setting up your account.
You must notify us immediately of any unauthorised access to your account.

4. Subscription & Billing

Plans: FixFast offers the following subscription plans:

Starter — MYR 280 / SGD 89 / USD 69 per month. Up to 4 staff accounts.
Pro — MYR 470 / SGD 149 / USD 115 per month. Up to 6 staff accounts. Includes all Pro features.
Multi-Branch (Org S/M/L) — Tiered pricing for businesses with multiple outlets. Refer to our Pricing page for current rates.

Billing cycle: Subscriptions are billed on a monthly basis. Your subscription renews automatically on the same date each month unless cancelled before the renewal date.

Auto-renewal: By subscribing, you authorise FixFast to charge your payment method on a recurring monthly basis. You will be notified before each renewal.

Price changes: We will provide at least 30 days' notice before any price changes. Continued use after the effective date constitutes acceptance of the new pricing.

5. Free Trial

New accounts receive a 30-day free trial with full Pro feature access. No credit card is required to start a trial.

At the end of the trial period, access is paused automatically. Your data remains intact. You may subscribe at any time to restore full access without data loss.

FixFast reserves the right to modify or discontinue the trial offer at any time.

6. Cancellation & Refunds

You may cancel your subscription at any time by contacting us before your next renewal date.
Cancellation takes effect at the end of the current billing period. You retain access until that date.
Refunds: We do not offer refunds for the current billing period, partial months, or unused features.
Data export: Upon cancellation, you have 30 days to export your data. After this period, all data is permanently deleted.

7. Acceptable Use

You agree not to use FixFast to:

Violate any applicable law or regulation in Malaysia or your jurisdiction
Store or transmit malicious code, spam, or unsolicited communications
Attempt to gain unauthorised access to other accounts, systems, or networks
Resell, sublicense, or white-label the FixFast platform to third parties without written permission
Use the platform to manage a business type other than a repair or service shop without prior agreement
Send WhatsApp messages to recipients who have not consented to receive them
Reverse engineer, decompile, or attempt to extract the source code of the Service

Violation of this policy may result in immediate suspension or termination of your account without refund.

8. Data & Privacy

Your use of FixFast is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

You retain full ownership of all data you enter into FixFast — including customer records, job tickets, inventory, and financial data. FixFast processes this data only to provide the Service to you.

As the account holder, you are the data controller under Malaysia's PDPA for your customers' personal data. You are responsible for ensuring you have the appropriate legal basis to collect and store your customers' data.

9. AI Features

The AI Data Import feature uses Google Gemini AI to process your uploaded files.

When you use the AI Data Import feature, the contents of your uploaded CSV or Excel file — which may include customer names, contact details, or inventory data — are transmitted to Google's Gemini API for processing.

By using this feature, you:

Consent to the transfer of your file data to Google's Gemini API
Acknowledge that Google's own terms and privacy policy apply to data processed by Gemini
Accept responsibility for ensuring you have the right to share this data with a third-party AI service

We recommend removing columns containing sensitive personal data before uploading if they are not needed for the import.

10. WhatsApp Integration

WhatsApp's Business Policy prohibits sending unsolicited messages. You are solely responsible for compliance.

FixFast provides a WhatsApp notification feature that allows you to send automated status updates to your customers. By enabling this feature, you agree to the following:

You will only send messages to customers who have provided their phone number and implicitly or explicitly consented to receive updates about their repair jobs.
You are solely responsible for compliance with Meta's WhatsApp Business Policy and all applicable messaging laws.
FixFast is not responsible for any WhatsApp account suspension, ban, or restriction resulting from your messaging activity.
You must use a dedicated WhatsApp number for the integration. Using a personal number that is also used for private conversations is done at your own risk.
FixFast does not guarantee message delivery. Delivery depends on WhatsApp's network and the recipient's device.

11. Intellectual Property

FixFast platform: The FixFast software, design, brand, and all underlying technology are owned by FixFast and protected by intellectual property laws. You may not copy, reproduce, or create derivative works from the platform.

Your data: You retain all rights to the data you enter into FixFast. We make no claim of ownership over your customer records, job tickets, or business data.

Feedback: If you provide us with feedback or suggestions, you grant us the right to use that feedback without restriction or compensation.

12. Service Availability

We aim to keep FixFast available at all times, but we do not guarantee uninterrupted service. The platform may be temporarily unavailable due to:

Scheduled maintenance (we will provide advance notice where possible)
Unexpected technical issues or third-party outages
Force majeure events beyond our reasonable control

We do not currently offer a formal Service Level Agreement (SLA). We will make reasonable efforts to resolve downtime promptly and communicate status updates to affected users.

13. Limitation of Liability

To the maximum extent permitted by Malaysian law:

FixFast is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.
FixFast is not liable for loss of data, loss of profits, or business interruption.
Our total liability to you for any claim arising from these Terms shall not exceed the total subscription fees you paid to us in the 3 months preceding the claim.
FixFast is not responsible for the accuracy of AI-processed data or for actions taken based on AI Import results.
FixFast is not liable for WhatsApp account bans, restrictions, or any consequences arising from your use of the WhatsApp integration.

14. Termination

By you: You may cancel your account at any time by contacting us. Access continues until the end of the current billing period.

By FixFast: We reserve the right to suspend or terminate your account immediately, without notice or refund, if:

You violate these Terms or our Acceptable Use policy
Your account is used for illegal activity
Your payment remains overdue after reasonable notice

Upon termination for any reason, your right to access the Service ceases immediately. Data will be retained for 30 days and then permanently deleted.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

16. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will notify active account holders via email at least 30 days before the changes take effect.

Continued use of FixFast after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must cancel your account before the effective date.

17. Contact

For questions about these Terms, please contact us:

Email: [email protected]
Website: fixfastapp.com