This policy applies to every purchase on PekanGame, operated by LWF Group Sdn. Bhd.
If we cannot deliver your order
If you have paid for an order and we cannot deliver it, for example because the supplier is unavailable or the product is out of stock, we will make it right with a store voucher.
What happens first
We first try to deliver your order again, usually within minutes. We will contact you on WhatsApp or by email if there is a delay.
Store voucher
If the order still cannot be delivered, we issue a store voucher for the full amount you paid for the part that was not delivered. The voucher is issued immediately, does not expire, and can be used on any product on the same PekanGame store where you placed the order. We do not refund payments to the original payment method for storefront orders.
When a voucher is not available
The order was delivered successfully. Digital top-ups cannot be returned once credited.
The item was delivered to the player ID, server or account details you entered, even if they were wrong.
How to request help
Contact us on WhatsApp at +60 11-4301 3150 or email business@pekangame.com with your order number (for example, PG-XXXXXXXXXXXX).
Memberships and reseller balances
If a membership could not be activated after payment, we will fix it or issue a store voucher for the membership fee.
A business reseller's prepaid balance top-up is refundable to the original payment method if the balance was not credited.
An order placed with a reseller balance that cannot be delivered is credited back to that balance.
